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SHIPPING & RETURNS

SHIPPING POLICY

All HEAVENLYME jewelry is made to order. Each piece is handmade by artisans at our partner workshops. Please allow 6–8 weeks for your order to be completed, depending on current order volume.

Beauty and wellness products ship within 3–5 business days when the items are in stock at our Japan or Hawaii warehouse. Some items are available for pre-order only. Please allow extra time for us to order these items before they can ship. Check each item’s description for availability before purchasing.

Shipping fees vary depending on the destination, the weight and dimensions of the package, and whether your items ship from our Japan or Hawaii warehouse. Delivery times also vary by destination country. The final shipping cost will be shown at checkout.

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Customs and import fees are usually covered by HEAVENLYME. However, depending on which warehouse your items ship from and the destination country, additional customs duties, taxes, or import fees may apply. Any additional fees charged by the destination country are the customer’s responsibility.

RETURN & EXCHANGE POLICY

All sales are final. Because all HEAVENLYME jewelry is made to order and handmade especially for you, we do not accept returns or exchanges for change of mind, including wrong size or color selection, or if you no longer want the item. Please review each item’s description, size, and details carefully before purchasing.

Defective or damaged items. If your item arrives defective or damaged, we will exchange it for the same item. To request an exchange:

  1. Contact us at info@heavenlyme.co within [7] days of receiving your order.

  2. Include your order number, a description of the issue, and clear photos of the item and its packaging.

  3. Once we confirm the defect, we will send you return instructions. Please do not send items back without our approval.

HEAVENLYME will cover the return shipping cost for approved defective or damaged items. If the same item is unavailable, we will offer [a replacement of similar value / store credit / a refund].

Incorrect items. If you received an item different from what you ordered, please contact us within [7] days of delivery. We will pay the return shipping cost so that you can send the wrong item back to our warehouse. We will send you the correct item at no additional cost.

Not eligible for exchange:

  • Items damaged by normal wear, misuse, improper care, or accidents

  • Items that have been altered, resized, or repaired by anyone other than HEAVENLYME

  • Beauty and wellness products that have been opened or used, unless defective upon arrival

  • Requests made after the [7]-day reporting period

Variations in handmade pieces. Because each piece is handmade, slight variations in color, shape, or finish may occur.

These are part of each piece’s unique character and are not considered defects.

If you have any questions, please contact us at info@heavenlyme.co.

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