Privacy PolicyEffective date: 10/4/2026 HEAVENLYME ("we," "us," or "our") designs and sells jewelry through [heavenlyme.co] (the "Site"), our social media pages, and any pop-ups, events, or marketplaces.

 

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.This policy applies when you visit the Site, buy from us, contact us, join our mailing list, or request a custom or made-to-order piece.

 

By using the Site, you acknowledge the practices described here.

Who we are HEAVENLYME 4348 Waialae Ave #772, Honolulu, HI 96816 info@heavenlyme.co.

 

Information we collectInformation you give us

• Contact and account details: name, email, phone number, billing and shipping addresses, and account login if you create one.

• Order details: items purchased, order history, gift messages, and recipient name and address for gifts.

• Custom and sizing information: ring size, chain length, engraving text, design preferences, and any photos or sketches you send for a custom piece.

• Communications: messages you send by email, contact form, live chat, or social media DMs, and reviews you post.

• Marketing preferences: whether you join our email or SMS list, and occasions you choose to share (e.g. birthday or anniversary) for offers.Payment information. Card payments are handled by [PAYMENT PROCESSORS]. We do not see or store your full card number; we receive only limited details such as card type, last four digits, and expiration date.Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, items added to cart, referring site, and time on site.

• Approximate location: derived from your IP address, used for things like currency, shipping estimates, and fraud prevention.

• Cookies and similar technologies: see section

5.Information from others

• Payment processors and fraud-screening services (e.g. whether a transaction was approved).

• Shipping carriers (delivery status).

• Social media platforms, when you interact with our pages or ads, according to your settings on those platforms.

• A friend who sends you a gift or refers you to us.

2. How we use your information

• Process, make, ship, and deliver your orders, including custom, engraved, and made-to-order pieces.

• Handle returns, exchanges, resizing, repairs, and warranty requests.

• Communicate with you about orders and respond to questions.

• Send marketing emails or texts if you opt in, and show you relevant ads.

• Improve our Site, products, and designs.

• Detect and prevent fraud, which matters for high-value items like fine jewelry.

• Meet legal, tax, and accounting obligations. We rely on these legal bases: performing our contract with you, our legitimate interests (running and improving our business, preventing fraud), your consent (marketing, non-essential cookies), and legal obligations.]

3. How we share your informationWe do not sell your personal information for money. We share it only as follows:

• Service providers who help us run the store, under contracts limiting their use of your data: our e-commerce platform ([WIX]), [STRIPE, Paypal, AfterPay, Wix Payment], [USPS], email/SMS tools [e.g. Klaviyo, Mailchimp,Symphony], analytics providers, and [jewelers, engravers, supplier or manufacturers] who help make your piece.

• Advertising and social media partners [e.g. Meta/Instagram, Google, Pinterest], which may receive limited data through cookies or pixels to measure and target ads (see section 5 for opt-outs).

• Legal and safety reasons: to comply with law, respond to lawful requests, enforce our terms, or protect our rights, customers, or others.

• Business transfers: if our business is sold or merged, customer information may transfer to the new owner under this policy.

• With your consent: for example, if you allow us to feature your photo or review on our Site or social media.

4. Marketing communicationsIf you join our email or SMS list, we'll send news, new collections, and offers. You can unsubscribe anytime using the link in any email or by replying STOP to any text.

Message and data rates may apply; consent to texts is not a condition of purchase. We'll still send transactional messages about your orders.

5. Cookies and trackingWe and our partners use cookies, pixels, and similar tools to keep your cart working, remember preferences, understand how the Site is used, and measure and personalize ads. You can block or delete cookies in your browser settings, though some features (like the cart) may stop working. To limit ad personalization, visit aboutads.info/choices or youronlinechoices.eu, and adjust ad settings on social platforms. [If applicable: We honor Global Privacy Control (GPC) signals as an opt-out of sharing for targeted advertising.]

6. How long we keep informationWe keep personal information only as long as needed for the purposes above: order records for [10] years for tax and warranty purposes, marketing data until you unsubscribe, and custom-design files for [5] years so we can remake or repair your piece. We then delete or anonymize it.

7. SecurityWe use reasonable safeguards, including encrypted (HTTPS) checkout and PCI-compliant payment processors. No system is completely secure, so please use a strong, unique password for your account.

8. ChildrenOur Site is not directed to children under 13 [or 16 if for the EU], and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we'll delete it.

9. International customers.

We are based in [the United States / Hawaii], and your information is processed there.

If you order from outside the U.S., you understand that your information will be transferred to and stored in the U.S., where privacy laws may differ from those in your country.

10. Your privacy rightsDepending on where you live, you may have the right to:

• Know what personal information we hold about you and get a copy.

• Correct inaccurate information.

• Delete your information (subject to legal record-keeping needs).

• Opt out of marketing, and of "sale" or "sharing" of personal information for targeted advertising.

• Withdraw consent you previously gave.

• Appeal our decision if we deny your request.To make a request, email info@heavenlyme.co with the subject line "Privacy Request."

We may need to verify your identity, and we'll respond within the time required by law (generally 30–45 days). We won't treat you differently for exercising these rights.California residents: In the past 12 months we collected the categories of information in section 1 (identifiers, commercial information, internet activity, approximate geolocation, and inferences about preferences) for the purposes in section 2. [State whether you "sell" or "share" data for cross-context behavioral advertising — using ad pixels usually counts as "sharing" — and, if so, add a "Do Not Sell or Share My Personal Information" link.]

EU/UK residents: You may also object to or restrict processing, request data portability, and complain to your local data protection authority.

11. Changes to this policy.

We may update this policy from time to time. We'll post the new version here with a new effective date, and notify you by email for significant changes.

12. Contact us, Questions about this policy or your information?

HEAVENLYME 4348 Waialae Ave #772, Honolulu, HI 96816

info@heavenlyme.co